Paying Invoices and Viewing Passes (for Payers)

Payers — parents, students or other people invoices are issued to — see their payments in the "Payments & Subscriptions" menu. It brings together invoices, passes, subscriptions and saved cards from all schools where they or their children study.

⚠️ Each menu item appears only when there is something to show in it. A payer cannot cancel, pause or renew a pass or subscription: to do that, contact the school's administration.
⚠️ If "My Workspace" is selected on the account, data from all workspaces the user belongs to is shown. If a specific school's workspace is selected, this section shows data for that workspace only.

Steps

1. Log in to the platform and open "Payments & Subscriptions" in the menu.
2. To pay an invoice, select "Invoices" and open the invoice you need. You can also follow the payment link sent by the school Administrator.
3. Check the amount, due date and invoice lines, and click the pay button. If the school accepts bank transfer, the bank details and payment purpose are shown instead of the button.
4. For future invoices to be paid automatically, keep "Pay automatically with this card" ticked and click "Continue to Payment". The card is stored by the payment provider, not by the school.
5. After paying, check that the invoice has the "Paid" status. The payer receives emails when an invoice is issued, paid, when a payment fails or an invoice is overdue, if the school has enabled these notifications.
6. To view passes (your own and your children's), select "Passes". This section shows the plan, status, how many classes have been used and are left, and the validity period. The "Details" action shows the pass history.
7. To view subscriptions, select "Subscriptions". This section shows the plan, status, next billing date and end date.
8. To remove a saved card, select "Payment Methods" and click "Remove" next to the card.